All sales are FINAL unless defective or damaged. Defective and damaged merchandise may be returned within 10 days from the time of receipt for a refund. The refund will be minus original shipping / handling charges incurred and minus a 20% restocking fee. UNDER NO CIRCUMSTANCES will shipping charges be refunded. Customer is responsible for return shipping charges back to our facilities. To return the item for a refund, please email us to obtain a return merchandise authorization (also known as return material authorization or "RMA") before sending the product back to us. All packages returned to our facilities without this number will be refused and will be returned back to the sender. ALL ORIGINAL MATERIALS, including manuals, CD's & accessories must be RETURNED in their entirety to receive a refund.